Mobile numbers are required to be imputed by customers, after which a purchase page would be displayed on your screen, where you would be required to fill in email address and phone number. Automatically your login details are saved on the device you used for the purchase.
The next steps are as follows: Select your state or Discos; enter your meter number, the amount you intend to purchase and select the payment options (Mastercard/visa card, verve card and USSD/bank transfer) and lastly click on continue to payment information.
A review page would be displayed for the purpose of validating the name and address registered on the electricity distribution company’s system, the meter number and the total amount of intended purchase. To complete payment, click on the pay button. Input valid card details if a card is being used for payment, other payment options such as ‘Pay with bank’ or bank transfers are available for you.
Once payment is successful, a token number is displayed, a copy sent as an Email or SMS to your mobile number or your email used.
For online transactions card registration is required. However, bank payment option is available. The payment page contains icons such as ‘pay with bank’ , select your bank name and enter required information. Furthermore, some banks may require that you input your bank account number. Check to ensure that the following information has been filled correctly: You entered all card information correctly?
Check to ensure you filled out correctly the required card information (Card number, CVV- last three digits behind your card, Expiry date- month and year)
Did your bank place any restrictions on you?
Try alternative web browsers or devices.
USSD/bank transfer payment option, select your bank name and provide required information.
We always display your Token after successful payment. In addition, Token is ALWAYS sent to you through Email or SMS. But sometimes, due to network delay issues which is beyond our control and absolutely dependent on the TELCOS (Telecommunication companies) [or if your mobile number was switched off or unavailable at that particular moment the SMS was sent out or your number has been registered on DND (Do Not Disturb)], you might not receive the SMS.
You can also retrieve your tokens by contacting our Customer Care.